Before the booking
Help a customer understand which package fits their request. Ask specific questions about the vehicle and condition. Avoid promising a result before you have enough information to assess it.
Before arrival
Confirm any unusual access requirement and make sure the location is correct. Keep updates concise and explain what the customer needs to do. If the booking itself changes, use the applicable booking process as well as communicating.
After the service
Explain completion clearly and invite the customer to raise a specific question about the work. Keep the conversation professional if a concern arises. Platform or payment disputes should follow the support process and applicable terms.
Close the loop on a changed request
If a customer asks to add a service, confirm whether it is suitable, what it adds to the appointment and whether the schedule can accommodate it. Record the service change through the booking process. A helpful message and an accurate booking should tell the same story.
Use the Detailr booking to review the current service, vehicle, location and appointment. Resolve unclear details with the business before confirming. The most useful preparation is the information that changes what the detailer needs to do.
Questions, answered.
Where can I see actual services and appointment times?
Open Detailr and use your location to explore participating businesses, their packages and available appointments. Prices and availability vary by provider and location.
What should I review before booking?
Check the selected vehicle, service inclusions, extras, location, appointment time, complete total including the customer transaction fee, and the applicable terms. Message the business if anything is unclear.