Review the complete booking.
Look at the service, price and any applicable fees shown in the booking process. Do not assume a gallery example or an illustrative price on this website is a live offer. The amount and conditions for your appointment are shown in the app.
Payment processing through Stripe
Detailr’s Privacy Policy identifies Stripe as its payment processor and states that Detailr does not store full payment card information. Enter payment details only through the appropriate payment flow. Never send a card number or security code in a support message.
Questions about a charge or payout
Contact support with the booking reference, the relevant date and a description of the issue. Detailers should keep payout information accurate in the appropriate account flow. Refunds, cancellations and payment obligations are governed by the Terms of Service.
The customer pays through the app.
Detailr keeps payment within the booking experience. The platform’s model includes a customer transaction fee, with no Detailr subscription cost or service-earnings commission for the detailer. Customers should review the full amount and terms before confirming.
Payment is not released to the detailer until the job is completed. That structure gives the appointment a clear completion point. It is not a blanket quality guarantee, automatic refund promise or assurance that every concern will be resolved in a particular way. Contact support promptly about an issue.
Keep financial questions attached to the right booking.
For a charge, cancellation or completed-service concern, include the business name, appointment date and a concise description when contacting support. Never send complete card numbers or passwords through customer messages. The Terms of Service govern payment and dispute obligations.
Questions, answered.
Does Detailr charge detailers a subscription or earnings commission?
No. Detailr does not charge detailers a software subscription or take a Detailr commission from their service earnings. The platform is funded by a customer transaction fee.
Can a business schedule recurring services and multiple employees?
Yes. Detailr supports recurring bookings, subscriptions, packages, add-ons and employee scheduling. Add-ons account for the additional time they add to a job. Set realistic services and employee hours in the app.
Source: Detailr Privacy Policy. Payment and refund obligations: Terms of Service.