Resolve the question before arrival.
A gate code, a service question or a note about pet hair can affect how a job is prepared. Messaging gives customers and detailers a place to discuss those details in the app. Share only what is needed for the appointment.
Write with the next person in mind.
Good messages identify the booking, ask a specific question and make the requested action clear. If the appointment location or scope needs to change, explain the change and confirm it through the appropriate booking process.
For support, contact Detailr.
A conversation with a detailer is useful for coordinating the service. Account issues, payment questions and platform support should go to Detailr’s support team. Do not send passwords or full payment card information in a message.
Fewer places to check for a booking question.
Instead of searching an email inbox, a text thread and a separate booking system for one appointment, use the Detailr conversation to coordinate with the customer. The message and the booking belong to the same service experience.
This can reduce the need for separate tools used only for appointment communication. Keep any other business communication channels you still need for suppliers, emergencies, account recovery or customers outside Detailr.
A useful message is specific.
Try: “Your interior package is booked for 10 a.m. Please remove personal belongings and let us know about access restrictions before arrival.” A customer can respond with the details you need. If the service or time changes, update the booking through the appropriate workflow as well as discussing it.
Questions, answered.
Does Detailr charge detailers a subscription or earnings commission?
No. Detailr does not charge detailers a software subscription or take a Detailr commission from their service earnings. The platform is funded by a customer transaction fee.
Can a business schedule recurring services and multiple employees?
Yes. Detailr supports recurring bookings, subscriptions, packages, add-ons and employee scheduling. Add-ons account for the additional time they add to a job. Set realistic services and employee hours in the app.